Trust fix guide
Missing Contact Details (Refined)
No clear contact information found beyond a basic contact link. Visitors need easy access to phone, email, or a contact form to convert.
Issue ID: CT-CONTACT-REFINED-001
Severity: moderate
Impact: High
Effort: S
Use this article when
- You need deeper remediation guidance than the issue card can show.
- You want CMS-specific steps before handing the fix to a developer.
- You want a repeatable re-check path after shipping the change.
What this issue is
No clear contact information found beyond a basic contact link. Visitors need easy access to phone, email, or a contact form to convert.
Why it matters
No clear contact information found beyond a basic contact link. Visitors need easy access to phone, email, or a contact form to convert. This affects buyer confidence and whether a visitor feels comfortable contacting or buying from you.
How we detect it
- FreeSiteAudit flags this issue when the rule for CT-CONTACT-REFINED-001 fails and the page evidence points to Dom body.
- You can usually confirm this by checking the page source or the relevant page settings inside your CMS.
Evidence examples
Check the affected page source, rendered output, or relevant CMS setting to confirm the missing or incorrect element.
How to fix it
- 1Add a visible phone number or email address on the homepage
- 2Include a working contact form
- 3Display your business address if applicable
How to re-check it
- Confirm at least two contact methods are visible on the homepage
Related tools
This issue is best verified with the full FreeSiteAudit crawl rather than a single-point mini tool.