Trust fix guide
No Contact Information
Visitors cannot reach you. Zero chance of conversions.
Issue ID: TRUST-CONTACT-001
Severity: critical
Impact: High
Effort: S
Use this article when
- You need deeper remediation guidance than the issue card can show.
- You want CMS-specific steps before handing the fix to a developer.
- You want a repeatable re-check path after shipping the change.
What this issue is
Visitors cannot reach you. Zero chance of conversions.
Why it matters
Visitors cannot reach you. Zero chance of conversions. This affects buyer confidence and whether a visitor feels comfortable contacting or buying from you.
How we detect it
- FreeSiteAudit flags this issue when the rule for TRUST-CONTACT-001 fails and the page evidence points to Dom body.
- You can usually confirm this by checking the page source or the relevant page settings inside your CMS.
Evidence examples
Check the affected page source, rendered output, or relevant CMS setting to confirm the missing or incorrect element.
How to fix it
- 1Add a prominent contact form
- 2Display phone number in header
- 3Add an email address
- 4Include business hours
How to re-check it
- Confirm contact form or phone number is visible on page